Last updated: August 18, 2026
We ship ON TIME 24 products to eligible destinations worldwide.
This Shipping Policy explains our shipping methods, estimated delivery times, customs arrangements, and what to do if a shipment is delayed or arrives damaged.
We currently support international shipping to eligible destinations, including:
United States
Europe
China
Other countries and regions available at checkout
Shipping availability may vary depending on destination, logistics conditions, and local regulations.
If your destination is not available during checkout, please contact us at:
Orders are normally prepared and dispatched after payment has been successfully confirmed.
Our estimated international delivery time is approximately 15 days, depending on the destination and shipping conditions.
The estimated delivery time is not a guaranteed delivery date. Actual delivery may be affected by customs processing, carrier schedules, weather, holidays, or other circumstances outside our reasonable control.
Available shipping options and applicable shipping costs will be shown during checkout.
Where free shipping or a special shipping offer is displayed for a product or destination, the applicable offer will be shown before payment is completed.
For orders covered by our international shipping terms:
ON TIME 24 covers applicable import duties, VAT, GST, customs-clearance charges, and other import-related taxes associated with the shipment.
Customers should not be required to pay additional import-related charges upon delivery for costs already covered under our shipping terms.
If you are contacted by a carrier or customs authority regarding a charge that should have been covered by us, please contact:
Please do not pay the charge without contacting us first where reasonably possible.
Please make sure your shipping information is complete and accurate before submitting your order.
This includes:
Full name
Shipping address
City
State or province
ZIP or postal code
Telephone number
Email address where required
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you notice an address error shortly after placing an order, contact us as soon as possible.
Where tracking is available, tracking information will be provided after the order has been shipped.
You may use the tracking information to follow the progress of your shipment.
Please note that tracking information may take some time to appear or update after the package has been handed to the carrier.
Delivery may occasionally take longer than the estimated timeframe due to:
Customs processing
Carrier delays
Severe weather
Public holidays
Transportation disruptions
Government restrictions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control
We will make reasonable efforts to assist you when a shipment is delayed.
If tracking indicates that a package has been delivered but you cannot locate it, please contact the carrier first where appropriate and also contact us at:
If a shipment is confirmed to be lost in transit, we will work with the carrier to determine an appropriate solution.
Please inspect the package and product after delivery.
If the package appears seriously damaged, take photographs of the package before opening it where practical.
If the product is damaged, please contact us as soon as reasonably possible and provide:
Order number
Photos of the outer packaging
Photos or videos of the product
Description of the damage
We may arrange a repair, replacement, replacement part, or refund depending on the circumstances.
A shipment may be returned to the sender because of:
Incorrect address
Recipient unavailable for an extended period
Refusal to accept the package
Failure to complete required delivery procedures
Local carrier restrictions
If a package is returned because of information or actions attributable to the customer, additional shipping arrangements may be required before we can resend the order.
Mandatory consumer rights remain unaffected.
Although we cover applicable import-related duties and taxes under our stated shipping terms, customs authorities may occasionally request additional information from the recipient for clearance purposes.
Customers should provide reasonable information or cooperation when required to complete delivery.
If you need assistance with a customs-related issue, contact:
Certain remote locations, islands, military addresses, restricted regions, or locations with limited carrier service may require additional arrangements.
We will contact the customer where necessary if an order cannot be delivered using the selected shipping service.
We may update this Shipping Policy when our shipping services, logistics partners, destinations, or applicable requirements change.
The latest version will be published on this page with the updated date shown above.
For shipping, tracking, customs, delivery, or order questions, please contact:
Jiangxi Ruixu Technology Co., Ltd.
FlyingSpace / ON TIME 24
Email:
support@flyingontime.com
Website:
https://flyingontime.com/
Location:
Jiangxi, China
