Support
Everything you need to install, use and care for ON TIME 24.
Clear installation guidance, operating information, automatic recovery, troubleshooting and product care resources—all in one place.
Find its
place.
ON TIME 24 is a wall-mounted kinetic timepiece. Choose a stable wall, allow clear space around the moving hands, and use fixings appropriate for your wall construction.
CHOOSE THE WALL
Dry, stable and away from direct heat or moisture.
MARK THE POSITION
Use a level and check the surrounding clearance.
FIX SECURELY
Select anchors suited to the wall material.
CONNECT POWER
Route the cable neatly and keep it unobstructed.
Time in
motion.
Once powered, the clock performs its start-up sequence and moves to its reference position. The mechanism is designed for continuous daily operation.
Designed to move.
Built to be seen.
Keep the face free from obstruction. Avoid manually forcing the hands; allow the programmed movement to complete before making adjustments.
It finds
its way back.
After a power interruption, ON TIME 24 runs a controlled recovery sequence. Watch the real product return to its reference position and restore the display.
one coordinated recovery
Look.
Listen.
Reset.
Most interruptions can be resolved with a simple power cycle and an unobstructed recovery sequence. These real product views help identify the finish and hand position.
Check the power
Confirm the connection and outlet, then disconnect for 30 seconds before reconnecting.
Allow recovery
Keep the hands clear and let the full automatic reference sequence finish.
Inspect clearance
Check that no hand touches the wall, frame, cable or nearby object.
Made to
arrive safely.
Keep all original packaging for transport or service. Clean only with a soft, dry cloth and never apply liquid directly to the clock or moving components.
Worldwide guidance
Delivery timing and import requirements vary by destination. Check your order confirmation for details.
One-year repair warranty
Retain your proof of purchase and contact support before returning the product.
Protect every hand
Use the fitted inserts and avoid pressure on the kinetic face during transport.
Good to
know.
Short answers to the questions that matter most.
No. Forcing the hands can affect alignment; use the normal powered recovery sequence.
The clock automatically seeks its reference position and restores the time display.
Use a clean, soft and dry cloth. Do not use liquids, sprays or abrasive materials.
Your order number, finish, a short description and a clear photo or video of the issue.