Last updated: September 9, 2026
ON TIME 24 ships internationally to eligible destinations worldwide.
We are committed to making international delivery as straightforward as possible. The product price includes worldwide shipping, and for orders covered by our shipping terms, customers will not be required to pay additional import-related charges upon delivery.
This Shipping Policy explains our shipping destinations, processing and delivery times, shipping costs, customs arrangements, tracking, delivery delays, and procedures for damaged or missing shipments.
ON TIME 24 currently supports international shipping to eligible destinations, including:
United States
Canada
Europe
United Kingdom
Australia
New Zealand
中国
Other eligible international destinations
Shipping availability may vary depending on destination, carrier service, local regulations, and logistical conditions.
The final availability of shipping to your destination will be confirmed during checkout.
If your destination is not available at checkout, please contact us before placing your order:
电子邮箱： support@flyingontime.com
Worldwide shipping is included in the product price for eligible destinations.
Customers will not be charged a separate standard shipping fee during checkout for destinations covered by our shipping service.
The shipping cost displayed during checkout, where applicable, will reflect the shipping arrangements available for the selected destination and order.
If a destination requires a special shipping arrangement that is outside our standard international shipping service, we will contact the customer before proceeding with any additional charge.
Orders are normally processed after payment has been successfully confirmed.
ON TIME 24 products are carefully prepared, packaged, and dispatched for international delivery.
Our standard estimated international delivery time is:
Approximately 15 days
This is an estimated delivery timeframe rather than a guaranteed delivery date.
Actual delivery time may vary depending on:
Destination
Carrier schedules
Customs clearance procedures
Public holidays
Severe weather
Transportation conditions
Local delivery conditions
Other circumstances outside our reasonable control
For certain destinations or special orders, the actual delivery timeframe may be longer.
Where a specific delivery estimate is available for your order, we will provide the relevant information after purchase or when the order is dispatched.
For orders covered by our international shipping terms, ON TIME 24 covers applicable import-related costs associated with the shipment, including:
Import duties
VAT
GST
Customs-clearance charges
Other applicable import-related taxes or fees
Customers should not be required to pay additional import-related charges upon delivery for costs that are covered under our shipping terms.
If a carrier or customs authority contacts you requesting payment for an import-related charge that should have been covered by ON TIME 24, please contact us before making payment whenever reasonably possible:
We will work with the relevant carrier or customs party to resolve the issue.
Please note that customs authorities may still request additional information or documents from the recipient for clearance purposes. Customers are expected to provide reasonable cooperation when required.
Customers are responsible for providing complete and accurate shipping information when placing an order.
This may include:
Full name
Shipping address
Apartment, unit, or building information where applicable
City
State, province, or region
ZIP or postal code
Telephone number
Email address
Incorrect or incomplete information may result in delivery delays, failed delivery, or additional shipping arrangements.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the information before the order is dispatched, but we cannot guarantee that changes can be made after shipment.
Where tracking is available, tracking information will be provided after the order has been dispatched.
Customers may use the tracking information to monitor the progress of their shipment.
Please note that tracking information may not appear immediately after dispatch. In some cases, the carrier may require additional time to register the shipment or update tracking information.
Tracking updates may also be delayed while the shipment is:
In international transit
Under customs processing
Being transferred between carriers
Awaiting local delivery
Although we work with logistics providers to achieve the estimated delivery timeframe, delays may occasionally occur.
Possible causes include:
Customs clearance
Carrier delays
Severe weather
Public holidays
Transportation disruptions
Local delivery conditions
Government restrictions
Incorrect or incomplete shipping information
Unexpected logistical circumstances
When a shipment is delayed, we will make reasonable efforts to assist the customer and work with the relevant carrier where appropriate.
An estimated delivery time is not a guarantee of a specific delivery date.
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
Your delivery address
With household members or colleagues
Building reception or security
Nearby safe-delivery locations
With the local carrier
You should also contact us:
If a shipment is confirmed to be lost during transit, ON TIME 24 will work with the carrier to investigate the shipment and determine an appropriate resolution.
Please inspect the package and product as soon as reasonably possible after delivery.
If the outer packaging appears significantly damaged, we recommend taking photographs of the package before opening it whenever practical.
If the product itself has been damaged during transportation, please contact us promptly and provide:
Order number
Photographs of the outer packaging
Photographs or video of the product
Description of the damage
Any relevant shipping or tracking information
Depending on the circumstances, we may arrange:
Replacement parts
Repair
Product replacement
Refund
Another appropriate resolution
We will assess each case based on the condition of the product, available evidence, and applicable consumer rights.
A shipment may be returned to the sender due to circumstances such as:
Incorrect or incomplete address
Recipient unavailable for an extended period
Refusal to accept the shipment
Failure to complete required delivery procedures
Local carrier restrictions
Other circumstances attributable to the recipient
If a package is returned because of incorrect information or actions attributable to the customer, additional shipping arrangements may be required before the order can be resent.
Mandatory consumer rights remain unaffected.
Certain destinations may have limited carrier service or special delivery requirements.
This may include:
Remote locations
Certain islands
Military addresses
Restricted regions
Areas with limited international carrier coverage
If a destination requires special arrangements, we may contact the customer before shipment.
Where delivery to a destination is not reasonably available through our standard international shipping service, we may discuss alternative arrangements with the customer.
Although ON TIME 24 covers applicable import-related duties and taxes under our stated shipping terms, customs authorities may occasionally require additional information from the recipient.
Customers should provide reasonable information or cooperation when required to complete customs clearance.
Requests for information may include documentation relating to:
Recipient identity
Shipping address
Product information
Import clearance
Local regulatory requirements
If you need assistance with a customs-related issue, please contact:
After successful payment confirmation, your order will enter our processing and preparation process.
Once the product has been dispatched, available tracking information will be provided to the customer.
The estimated international delivery timeframe of approximately 15 days begins based on the shipment and destination logistics and should be understood as an estimate rather than a guaranteed delivery date.
For products requiring additional preparation or special arrangements, the customer may be contacted with updated information before dispatch.
Shipping services, available destinations, carriers, and logistics arrangements may change from time to time due to operational, regulatory, or transportation requirements.
If a significant change affects an existing order, we will make reasonable efforts to notify the customer and provide an appropriate solution.
The shipping terms applicable to an order will be based on the arrangements communicated to the customer at the time of purchase.
For questions regarding shipping, delivery, tracking, customs, or an existing order, please contact:
江西睿旭科技有限公司
FlyingSpace / ON TIME 24
电子邮箱： support@flyingontime.com
Location: 中国·江西
We will make reasonable efforts to respond to shipping-related inquiries and assist with delivery issues.
已含全球配送
Estimated International Delivery: Approximately 15 Days
Import Duties Included
VAT / GST Included Where Applicable
Customs-Clearance Charges Included
No Additional Import-Related Charges Upon Delivery for Covered Orders
Please note that delivery times are estimates and may vary depending on destination, customs processing, carrier conditions, and other circumstances outside our reasonable control.
