Privacy Policy
Effective Date: July 6, 2026
Last Updated: July 6, 2026
This Privacy Policy explains how Jiangxi Ruixu Technology Co., Ltd. (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, contact us, or purchase products from https://flyingontime.com.
Our website is operated under the brand On Time 24 and is built using WordPress and WooCommerce. We mainly provide luxury kinetic wall clocks and related products to customers in Europe, North America, and other international markets.
By using our website, submitting information, creating an account, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.
1. Company Information
Company Name: Jiangxi Ruixu Technology Co., Ltd.
Chinese Company Name: 江西睿旭科技有限公司
Website: https://flyingontime.com
Brand: On Time 24
Business Location: Jingkai District, Jiujiang City, Jiangxi Province, China
2. Contact Information
For privacy-related questions, order support, business inquiries, or data requests, you may contact us through the following email addresses:
Customer Support: support@flyingontime.com
Sales: sales@flyingontime.com
Business Inquiries: business@flyingontime.com
General Contact: info@flyingontime.com
For privacy and personal data requests, we recommend contacting:
3. Information We Collect
We collect personal information that you provide directly to us, information generated during your use of our website, and information necessary to operate our online store.
3.1 Information You Provide Directly
When you browse our website, create an account, place an order, contact us, or request customer support, we may collect the following information:
Name
Email address
Phone number
Billing address
Shipping address
Country or region
Account username and password
Order details
Product preferences
Customization requests
Customer service messages
Any other information you voluntarily provide to us
3.2 Order and Purchase Information
When you place an order through our WooCommerce store, we may collect and process information related to your purchase, including:
Product purchased
Product variation or finish selected
Order number
Order date
Payment status
Billing details
Shipping details
Invoice information
Packing and delivery information
Warranty, return, refund, or after-sales service records
This information is necessary for order processing, payment confirmation, shipment arrangement, invoice generation, after-sales service, and legal or accounting compliance.
3.3 Payment Information
Payments on flyingontime.com may be processed through third-party payment providers such as PayPal.
We do not directly store your complete credit card number or full payment card details on our website. Your payment information is processed by the relevant payment provider according to its own privacy policy, security standards, and legal requirements.
We may receive limited payment-related information, such as payment status, transaction confirmation, payer details, billing information, and order reference information, in order to confirm and fulfill your order.
3.4 Technical and Website Usage Information
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Time and date of visit
Referring website
Approximate location based on IP address
Cookie data
Session information
Website performance logs
Security and anti-spam logs
This information helps us operate, secure, maintain, and improve our website.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to support website functionality and improve user experience.
Cookies may be used for purposes such as:
Keeping products in your shopping cart
Supporting checkout functions
Remembering login sessions
Managing customer accounts
Improving website speed and performance
Preventing fraud, spam, and unauthorized access
Understanding how visitors use our website
Supporting analytics, if enabled
Supporting advertising or remarketing, if enabled in the future
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect important website functions, including cart, checkout, payment, login, and account management.
If we use non-essential cookies for analytics, advertising, or marketing purposes, we will handle them in accordance with applicable privacy and cookie laws.
5. How We Use Your Information
We use your personal information for the following purposes:
5.1 To Process and Fulfill Orders
We use your information to:
Confirm your order
Process your payment
Prepare invoices and order documents
Arrange packaging and shipment
Provide order status updates
Deliver products to your shipping address
Handle returns, refunds, replacements, or warranty claims
5.2 To Provide Customer Service
We use your information to:
Respond to your questions
Provide product information
Assist with installation, shipping, payment, or warranty issues
Communicate about your order
Resolve customer service requests
Provide after-sales support
5.3 To Operate and Improve Our Website
We use your information to:
Maintain website functionality
Improve website design and product pages
Monitor website performance
Fix bugs and technical issues
Improve the customer shopping experience
Protect the website from fraud, spam, malware, and unauthorized access
5.4 To Send Service Communications
We may send you necessary service-related emails, including:
Order confirmations
Payment confirmations
Shipping updates
Delivery notifications
Invoice notifications
Account notifications
Warranty or after-sales service messages
Customer support replies
These communications are necessary for providing our services and are not considered promotional marketing.
5.5 To Send Marketing Communications
If you subscribe, consent, or otherwise agree to receive marketing communications, we may send you emails about:
New products
Product updates
Special offers
Brand news
Design inspiration
Store announcements
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at support@flyingontime.com.
6. Legal Basis for Processing Personal Information
Where applicable, including for users in the European Economic Area, the United Kingdom, and similar jurisdictions, we process personal information based on one or more of the following legal bases:
Performance of a contract: to process your order, deliver products, provide customer support, and manage your account.
Legitimate interests: to operate, secure, improve, and protect our website, store, products, and business.
Consent: for optional marketing communications, certain cookies, or other activities where consent is required.
Legal obligation: to comply with tax, accounting, customs, consumer protection, legal, and regulatory requirements.
7. How We Share Your Information
We do not sell your personal information.
However, we may share necessary personal information with trusted third parties in order to operate our website, process payments, fulfill orders, deliver products, provide customer service, and comply with legal obligations.
7.1 Payment Providers
We may share or receive necessary transaction-related information with payment providers such as PayPal in order to process payments, confirm orders, prevent fraud, resolve disputes, and complete transactions.
Payment providers process your payment information according to their own privacy policies and security standards.
7.2 Shipping and Logistics Providers
Our logistics provider is currently not fixed. Depending on your country or region, we may use selected shipping carriers, freight forwarders, customs brokers, or logistics service providers to deliver your order.
We may share necessary delivery information with these providers, including:
Name
Phone number
Email address
Shipping address
Country or region
Order details
Package information
Customs or delivery documents, where required
This information is used only as necessary to arrange shipping, customs clearance, delivery, tracking, and related logistics services.
7.3 Website, Hosting, and Store Service Providers
Because our website is built with WordPress and WooCommerce, we may work with service providers that help us operate and maintain our website and store, including:
Website hosting or server providers
WordPress and WooCommerce service providers
Email and SMTP service providers
Security and anti-spam service providers
Backup and maintenance providers
Invoice and document generation tools
Analytics tools, if enabled
Marketing tools, if enabled
These service providers may process limited personal information only as necessary to provide their services to us.
7.4 Legal and Compliance Purposes
We may disclose personal information if required or permitted by law, including to:
Comply with applicable laws and regulations
Respond to lawful requests from authorities
Protect our legal rights
Prevent fraud, abuse, or security threats
Enforce our terms and policies
Protect the safety of customers, our website, or our business
8. International Data Transfers
Jiangxi Ruixu Technology Co., Ltd. is based in China, and our website serves international customers, including customers in Europe and North America.
Your personal information may be processed, stored, or transferred in countries or regions outside your country of residence, including China and locations where our service providers operate.
When we process or transfer personal information internationally, we take reasonable measures to protect your information in accordance with applicable data protection laws.
9. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Examples include:
Order and transaction records may be retained for accounting, tax, customs, legal, and warranty purposes.
Customer account information may be retained while your account remains active.
Customer service records may be retained to help resolve future service issues.
Invoice and shipping records may be retained for legal, tax, customs, and logistics purposes.
Security logs may be retained for a limited period to protect the website.
Marketing subscription information may be retained until you unsubscribe or request deletion.
You may request deletion of your personal information by contacting support@flyingontime.com. Some information may need to be retained where required for legal, tax, accounting, fraud prevention, order fulfillment, warranty, or dispute-resolution purposes.
10. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal information
Opt out of marketing communications
Lodge a complaint with a data protection authority, where applicable
To exercise your rights, please contact:
We may need to verify your identity before processing certain privacy requests.
11. Notice for European and UK Customers
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.
We process your personal information for order fulfillment, customer service, website operation, fraud prevention, legal compliance, and other purposes described in this Privacy Policy.
You may contact us at support@flyingontime.com to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent, where applicable.
12. Notice for California and Certain U.S. State Residents
If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights, including the right to know, access, correct, delete, and opt out of certain uses of personal information.
We do not sell your personal information.
If we use advertising or analytics tools that may be considered “sharing” or “targeted advertising” under applicable U.S. privacy laws, we will provide appropriate notices and choices where required.
To submit a privacy request, please contact:
13. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
HTTPS encryption
Secure payment processing through third-party payment providers
Website access controls
Administrator password protection
Security monitoring
Anti-spam and anti-fraud measures
Website backups
Regular updates to WordPress, WooCommerce, themes, and plugins
Server and hosting security measures
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
14. Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media platforms, or external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
15. Children’s Privacy
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact support@flyingontime.com, and we will take reasonable steps to delete the information where required by law.
16. Marketing Emails
We may send marketing emails only when permitted by applicable law or when you have subscribed or provided consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting:
Even if you unsubscribe from marketing emails, we may still send necessary service-related messages about orders, payments, shipping, accounts, warranty, customer support, or legal notices.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, logistics arrangements, payment methods, or data practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The updated version will become effective when posted on https://flyingontime.com.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Jiangxi Ruixu Technology Co., Ltd.
江西睿旭科技有限公司
Website: https://flyingontime.com
Customer Support: support@flyingontime.com
Sales: sales@flyingontime.com
Business Inquiries: business@flyingontime.com
General Contact: info@flyingontime.com
Business Location: Jingkai District, Jiujiang City, Jiangxi Province, China