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Refund and Returns Policy

Refund and Returns Policy

Last updated: August 17, 2026

This Refund and Returns Policy applies to products purchased through flyingontime.com.

The Website is operated by Jiangxi Ruixu Technology Co., Ltd. under the brand name FlyingSpace. ON TIME 24 is the name of our kinetic art clock product.

Please read this Policy before placing an order. Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded under applicable law.

  1. SELLER INFORMATION

Legal entity:
江西睿旭科技有限公司

Chinese legal name:
江西睿旭科技有限公司

Operating brand:
FlyingSpace

Product brand:
ON TIME 24

Unified Social Credit Code:
91360406MAE7HT0G1T

Registered address:
江西省九江市经开区长城路121号恒盛科技园3栋不分单元504,
Jiujiang, Jiangxi Province, China

电子邮箱：
support@flyingontime.com

网站：
https://flyingontime.com/

For all cancellation, return, damage, defect, exchange or refund requests, please contact us using the email address above.

  1. CONTACT INFORMATION

For all cancellation, return, damage, defect, exchange or refund requests, contact:

江西睿旭科技有限公司

Operating under the brand:
FlyingSpace

电子邮箱：
support@flyingontime.com

网站：
https://flyingontime.com/

Please include your order number and the email address used to place the order.

Do not return a product to any address until you have received return instructions from us. Our registered business address may not be the correct return facility.

  1. ORDER CANCELLATIONS

If you wish to cancel an order, contact support@flyingontime.com as soon as possible.

We will attempt to cancel the order if production, preparation or dispatch has not progressed too far. Cancellation is not guaranteed once an order has entered processing or has been handed to a carrier.

If the order has already been dispatched, it will normally need to be handled as a return after delivery.

If we approve a cancellation before dispatch, the payment will be refunded to the original payment method.

Custom-made, personalized or specially configured products may not be cancellable once production has begun, except where applicable law requires otherwise.

  1. CHANGE-OF-MIND RETURNS

For standard, non-personalized products, you may request a return within 14 calendar days after receiving the product.

You do not need to provide a reason for a valid change-of-mind return, although feedback is appreciated.

To exercise this right, you must send a clear return request to support@flyingontime.com before the 14-day period expires.

After notifying us, you should dispatch the product within 14 calendar days after receiving our return instructions, unless a different period is required by applicable law.

Where mandatory local consumer law provides a longer return period or additional rights, those mandatory rights will apply.

  1. RETURN ELIGIBILITY

To qualify for a change-of-mind return, the product must:

You may open the packaging and reasonably inspect the product. Opening the packaging alone does not automatically make the product ineligible for return.

However, because ON TIME 24 is a large, heavy and installation-based product, mounting, extended operation, alteration or handling beyond what is reasonably necessary for inspection may reduce its value.

Where permitted by law, we may deduct a reasonable amount from the refund for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and operation.

  1. PRODUCTS THAT MAY NOT QUALIFY FOR CHANGE-OF-MIND RETURNS

To the extent permitted by applicable law, the following may not qualify for a change-of-mind return:

A product that is defective, damaged in transit or materially different from what was ordered will be handled under the relevant sections below and will not be rejected solely because it falls within one of these categories.

Any exclusion will apply only where it is lawful and, where required, was clearly disclosed and accepted before purchase.

  1. RETURN SHIPPING COSTS

For an approved change-of-mind return, the customer is responsible for:

Because ON TIME 24 is large and heavy, international return shipping may be expensive. Please review product dimensions, specifications, colours and installation requirements carefully before ordering.

If the product is confirmed to be defective, damaged in transit or incorrect due to our error, we will arrange an appropriate solution. Depending on the circumstances, this may include replacement parts, technical support, repair, replacement, a prepaid return method, reimbursement of reasonable approved return costs or a refund.

Do not arrange an expensive return shipment without our written approval. Unapproved express, premium or unnecessary shipping charges may not be reimbursed.

  1. RETURN AUTHORIZATION

Before returning a product:

  1. Email support@flyingontime.com.
  2. Provide your order number and reason for the return.
  3. Provide photographs or video if the product is damaged, defective or incorrect.
  4. Wait for return authorization and the correct return address.
  5. Package the product according to our instructions.
  6. Send us the tracking number after dispatch.

The return authorization does not guarantee a refund. The returned product must still be received and inspected.

Packages sent without authorization, sent cash-on-delivery, or sent to an incorrect address may be refused or delayed.

  1. RETURN PACKAGING

Whenever possible, use the original shipping carton, internal supports, protective wrapping and component packaging.

The product must be secured so that it cannot move inside the carton during transportation.

Remove or secure any loose components according to our instructions. Include all accessories and parts supplied with the order.

Photograph the product and packaging before closing the carton. Retain the carrier receipt and tracking information until the return has been completed.

You are responsible for damage occurring during a customer-arranged change-of-mind return. We strongly recommend tracked and insured shipping suitable for the product’s full value.

  1. DAMAGED PACKAGES AND TRANSIT DAMAGE

Inspect the external package when it is delivered.

If the package shows significant impact, punctures, crushing, water damage or other visible damage:

We recommend reporting visible transit damage within 48 hours after delivery so that we can contact the carrier quickly. This recommended reporting period does not remove any mandatory legal right you may have.

Please provide:

Do not discard the packaging or attempt a repair before receiving instructions.

  1. DEFECTIVE PRODUCTS

If you believe the product has a manufacturing or operational defect, contact support@flyingontime.com and provide:

We may ask you to perform reasonable troubleshooting so that we can identify whether the issue relates to power, installation, configuration, calibration, software, a replaceable component or another cause.

Depending on the confirmed issue and applicable law, we may provide:

We will not require a customer to pay the reasonable cost of correcting a confirmed manufacturing defect where applicable law places that responsibility on us.

  1. AUTOMATIC CALIBRATION

Following a power interruption, restart or reconnection, the ON TIME 24 hands may first move to their reference positions for automatic calibration before returning to the current time.

This calibration sequence is part of the product’s normal operation and is not, by itself, a defect.

If calibration does not complete normally, contact us and provide a video showing the full startup sequence.

  1. INCORRECT OR INCOMPLETE ORDERS

If you receive the wrong product, wrong colour configuration or an order with missing components, contact support@flyingontime.com promptly.

Provide your order number, photographs of the product received, the shipping label and the contents of the package.

Once confirmed, we will arrange an appropriate correction without charging you for reasonable costs caused by our fulfilment error.

  1. INSPECTION OF RETURNED PRODUCTS

After a returned product arrives, we will inspect:

We will notify you when the return has been received and after the inspection is complete.

If additional information is required, we will contact you using the email address associated with the order.

  1. REFUND AMOUNT

For an approved eligible return, the refund may include the product price and any amount required by applicable law.

For a change-of-mind return, the customer remains responsible for return-shipping costs unless mandatory law requires otherwise.

Where permitted by law, the refund may be reduced to account for:

We will explain any proposed deduction and the reason for it.

Where FlyingSpace has covered standard import duties, VAT, GST, customs-clearance charges and other standard import-related costs as part of the order, those amounts are part of the seller-paid import arrangements and are not amounts separately charged to the customer.

If any customs duty, import tax, VAT, GST, brokerage charge or similar amount was independently paid by a customer to a government authority, customs authority, carrier or broker, any reimbursement will be handled according to applicable law and the circumstances of that payment.

  1. REFUND PROCESSING

Approved refunds are issued to the original payment method whenever possible.

Where applicable consumer law requires a particular refund deadline, we will follow that deadline.

For a valid right-of-withdrawal return, we will process the required refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned product or you provide reliable proof that it has been dispatched, whichever occurs first, where permitted by law.

Where Chinese seven-day return rules apply, an applicable refund will be processed no later than seven days after receiving the returned product, subject to the conditions permitted by law.

After we issue the refund, your bank, card issuer, PayPal or other payment provider may require additional time to credit the funds to your account.

Currency-conversion differences, exchange-rate changes and fees charged independently by a bank or payment provider are outside our control.

  1. LATE OR MISSING REFUNDS

If we have confirmed that a refund was issued but you have not received it:

  1. Check the original payment account.
  2. Contact your card issuer, bank or payment provider.
  3. Allow for the provider’s normal processing period.
  4. Contact support@flyingontime.com if the refund still cannot be located.

Please include your order number and any refund confirmation previously supplied.

  1. EXCHANGES

Product exchanges are subject to availability.

In many cases, the most practical process is to return the eligible product and place a new order after the return is approved.

If the exchange is required because we supplied an incorrect or defective product, we will arrange an appropriate solution.

If an exchange is requested because the customer changed their mind about the colour or edition, the customer may be responsible for return shipping and any price difference, subject to applicable law.

  1. REFUSED, UNCLAIMED OR UNDELIVERABLE ORDERS

If a shipment is refused, unclaimed or returned because of:

we will contact you after the shipment is returned to an approved facility.

Where permitted by law, reasonable costs charged to us because of the refusal or failed delivery may be deducted from an otherwise applicable refund.

A refused delivery is not automatically treated as a valid cancellation or approved return request.

Where standard import duties, VAT, GST or customs-clearance charges have been covered by FlyingSpace, the customer should contact us before refusing delivery so that we can investigate and coordinate with the carrier where reasonably possible.

  1. ONE-YEAR COMMERCIAL REPAIR WARRANTY

Unless a different period is expressly stated for the relevant product, ON TIME 24 includes a one-year limited repair warranty beginning on the documented delivery date.

This commercial warranty generally covers manufacturing defects arising during normal indoor use.

It does not normally cover:

The one-year commercial warranty is additional to, and does not replace or reduce, any mandatory statutory guarantee or consumer right that applies in the customer’s country or region.

  1. NON-RETURNABLE SERVICES AND COSTS

Unless required by applicable law, the following are generally non-refundable after they have been fully provided or incurred:

Nothing in this section limits any mandatory consumer right.

  1. ABUSE AND FRAUD

We may refuse a request where there is reasonable evidence of fraud, product substitution, deliberate damage, false documentation, chargeback abuse or another unlawful act.

Any decision will be based on available evidence and will not limit rights that cannot lawfully be excluded.

  1. CHARGEBACKS AND PAYMENT DISPUTES

Please contact support@flyingontime.com before opening a payment dispute so that we have an opportunity to investigate and resolve the matter.

Opening a chargeback does not create an additional entitlement to retain both the product and the refunded payment.

We may provide order, delivery and communication records to the payment provider when responding to a payment dispute.

  1. POLICY CHANGES

We may update this Policy to reflect changes to our products, operations, delivery services or legal obligations.

The version applying to an order will generally be the version published when the order was placed, except where a later change is required by law or gives the customer more favourable rights.

The latest version will be posted on this page with an updated date.

  1. OPTIONAL WITHDRAWAL FORM

If you are legally entitled to withdraw from your purchase, you may copy and email the following form to support@flyingontime.com. Using this exact form is optional; any clear withdrawal statement is acceptable.

To:

江西睿旭科技有限公司

Operating under the brand FlyingSpace

电子邮箱：
support@flyingontime.com

I hereby give notice that I withdraw from my contract for the purchase of the following product:

Product:

Order number:

Order date:

Delivery date:

Customer name:

Customer address:

Customer email:

Date of withdrawal notice:

  1. SELLER / CONTACT INFORMATION

江西睿旭科技有限公司

Operating under the brand:
FlyingSpace

Product:
ON TIME 24

Unified Social Credit Code:
91360406MAE7HT0G1T

Registered address:
江西省九江市经开区长城路121号恒盛科技园3栋不分单元504,
Jiujiang, Jiangxi Province, China

电子邮箱：
support@flyingontime.com

网站：
https://flyingontime.com/

Please contact us for the authorized return address before sending any product.

Our registered business address is not necessarily the return facility for your order.